The way you log into RP Data has changed. Old format logins have been phased out. If you have not yet created a personalised login, then we strongly recommend you create one the next time you log into RP Data.

Have you registered a username already, but forgot your password? Click here

Why must we change? I prefer logging in with q12345.
A RP Data personalised login allows you to:

• Personalise your reports. This will become very important in the coming months when we release RP Professional, RP Data's new Property System.
• Take your personalised login with you if you change positions. That's one less password to remember.
• No more kick offs or lost work.
• Save time and maintain security of your account. No more changing the passwords when people move on.
• Access the new RP Professional system once it launches in early 2010.

I have claimed my name but have forgotten what name I used.
A common personalised login naming convention is firstname.lastname e.g.: bill.smith. You could try that first.

How many personalised logins can we have per office?
We encourage each staff member in your office to have a personalised login, there are no limits. They are absolutely free of charge.

How many people can we have logged into the RP Data Property System at once?
The number of people that can be logged into the RP Data Property System stays the same depending on your subscription plan. With personalised logins no one gets kicked off. #
(# Except for security reasons when extended inactivity is detected).

What happens if I move offices?
The personalised logins have been designed so you can take your username and password with you no matter where you work. When you move offices, if your new employer has RP Data then they can add your personalised login to their account.

I don't want ex employees taking data with them. Can you stop this?
If you disconnect a personalised login user from your account (for example if an employee no longer works for you) then only the username and password follows that user. The data the user had access to does not follow them. Data belongs to the Principal who is paying for the subscription.

It won't let me create the personalised login that I want to use.
There may already be another bill.smith or you may have claimed your name in the past and then forgotten about it. If you're unsure you can either create a new personalised login e.g. billsmith2010 or contact Customer Care on 1300 734 318.

It won't accept my personal email address.
When creating a personalised login you are asked to enter in both your personal and work email addresses. Your personal email address should be unique because that's where any password changes you make will be sent. Your work email can be a shared email if required e.g. This e-mail address is being protected from spambots. You need JavaScript enabled to view it . You can't enter the same email address for work and personal. They must be two different email addresses.

I don't have a personal email address.
Free email addresses can be created at www.hotmail.com (Microsoft), www.gmail.com (Google) or www.yahoo.com (Yahoo).

How do we know who has a personalised login with our account and who doesn't?
Currently you need to contact our Customer Care on 1300 734 318 and they will be able to advise how many personalised logins you have attached to your account. However once, RP Professional is launched the administrator will have access to this information.

How can I delete or deactivate a personalised login from my account?
Currently you need to contact our Customer Care on 1300 734 318 and they will be able to deactivate a personalised login from your account. However once, RP Professional is launched the administrator will be able to do this themselves.

If you have any further questions please contact our Customer Service team on 1300 734 318.